Sunday, February 18, 2007

Service with a Smile????

Today Sarah and I were out running errands and we stopped into Olive Garden for what we thought was going to be a quick lunch. It seemed like a no win situation, Sarah wanted salad and that is one of the only places around to get good salad. There was wait, even at 2 in the afternoon and then we sat...for almost 10 minutes before anyone came to see if we wanted water or anything. Then we waited some more and some more, we dodn't order much. Soup and salad and water and it took us like an hour to get it and eat it because of the very sloooooowwww waitress. By the end of the meal we were both pretty preturbed and I did something I have never done before, ever. I didn't leave a tip. I always tip, over tip even. I strongly believe in paying for good service. But not today. I left exact change for the bill and walked away.

As we were walking out I saw the manager so Sarah and I stopped him and told him what we thought of his service. He was very apologetic and offered us a gift card to come back and try it again sometime. We accepted. He gave us a card worth $40! That's alot of money considering our bill for lunch was only $15.12 we were pretty impressed and now we can afford to go out to dinner with friends some time. I don't like to complain at restaurants but this was truly bad service and I felit we were justified. So next time you feel like your service was subpar, make your grievance known, you never know what you will get!

No comments: